Shipping & Handling

We send our books by media mail through USPS or UPS. Standard shipping services are also available for Canada at additional fees.

Shipping Rates and Delivery Time

Unless a book specifies a pre-order expected release date, all books are in stock and ready for shipping.  Please allow 4 to 6 weeks for out-of-stock books to be re-printed and shipped. All orders are shipped within 2 to 3 business days of being received. Please consider the processing time in addition to the delivery times outlined below.

Domestic Rates:

Method/ Shipping Time	Total Delivery Time (Including 2-3 days order  processing time)	Rate
Standard Ground:	7 to 21 business days	$6.99 For 1-3 books $8.99 For 4-6 books

Canadian Shipping Rates:

Method/ Shipping Time	Total Delivery Time (Including 2-3 days order  processing time)	Rate
Standard Ground:	14 to 28 business days	$9.50 per order PLUS $2.95 per item

NOTE: Business Days are Monday through Friday, excluding holidays observed by the Post Office and UPS.

For all deliveries, TenacityDandP.com is only responsible for a package until the carrier confirms that the order has been delivered. If the tracking information we have for you shows that the order has been delivered, but you have not received your package please contact us at our e-mail address of TenacityDandP at yahoo dot com. (Please put email into proper format to contact me, thank you.) We will be happy to investigate the matter with the shipper, but we cannot credit orders if the tracking number shows the package as being delivered (with or without signature).

How and where may I send my order to?

Books can be purchased through PayPal or through the mail. If you choose to pay by check or money order; on a sheet of paper simply tell us the quantity and title of the book(s) you'd like, add shipping and handling per book total, add up the total order and include your name and address clearly and mail the sheet order along with your check or money order made payable to Tenacity Design and Publishing and send it to:

Tenacity Design and Publishing
PO Box 82475
Phoenix, AZ 85071-2475

Pre-order
We allow customers to pre-order books that have not yet been released for publishing. The release date is provided so the customer may know when the product is scheduled to be available for shipment. Release dates are subject to change by the publisher; such date changes will be updated as we receive them.

General Return Policy

If you are not completely satisfied with any product purchased from us, you may return it within 1 year of receipt for a full refund, less any shipping & handling charges. NOTE: eBooks are not refundable.

A copy of your original purchase invoice must accompany the return. Your original invoice provides the return address — please refer to it for details.

We will issue a refund for items returned within 1 year. You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the transit time it takes your refund to come back to you. (5 to 10 business days). Please note that it takes us 3 to 5 business days to process returns once they arrive at our Returns Center. Refunds will be issued by check or bank direct deposit after your return is processed.

Returns should be mailed to:

Tenacity Design and Publishing
PO Box 82475
Phoenix, AZ 85071-2475

NOTE: Bulk orders of 10 or more copies are non-returnable.
Please note: Shipping charges are non-refundable.

Packing & Sending Your Return

You can pack and send your return to us in just a few simple steps.

1. Pack the items along with a copy of the original invoice (the invoice included in the package with your items) securely in a package. (Keep the original for yourself).
   

2. Affix the shipping label to the outside of the package.
   

3. Leave the package for your mail carrier to pick up, or take it to a post office or shipping center.